Terms of Service

IMPORTANT: Change to our subscription terms

Please note that our subscription pricing will be adjusted slightly, effective 1 June 2026. Pricing has been kept as low as possible, but after a year and a half without an increase, a small adjustment is now necessary.

New pricing:

With an increase of less than 9 cents per user per month, allows us to give you access to even more advanced features, enhanced cyber security, awesome tech support and continued product development.

• Base Subscription: R460 per year (excl. VAT)
  
• Users: R3 per user per year.
  
• The basic Nano subscription remains unchanged at R99 per year (excl. VAT), and the 2 Button Intercom with fewer than 10 users remains free.
  
• Facial Recognition and License disk scanners: Free for the first year, then R350 per month, billed monthly or annually.
  
• Outgoing calls on Intercom and License disk scanners billed separately.

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Annual Subscription (Free for the first year).

Subscription terms for Residential use

Access Control for less than 10 users. Excludes Electric Fence Applications.

Intercom 2-Button:

• An activated Vodacom sim is included when you buy an Accentronix device.
• There are no monthly or annual subscription fees if an Intercom 2 Button has less than 10 users registered on it.
• The owner regularly needs to load normal airtime onto sim 1 for outgoing calls. Do NOT load data as this is managed by Accentronix.
• Premium features like the use of remotes and the app are free of charge.

Cellswitch Nano (10 user):

• An activated Vodacom sim is included when you buy an Accentronix device.
• A subscription that includes all sim data and premium features are included for the first year when you buy this device – Do NOT load airtime or data as this is managed by Accentronix.
• The subscription needs to be renewed after one year at R99 excl vat. (Excludes Cellswitch Nano Plus)
• The subscription includes the sim, data connection, use of remotes, tags, access control features, notifications, and the use of the app.

 

Subscription terms for Security Estate and Electric Fence use

Access Control for more than 10 users. Includes Electric Fence and Linked Applications.

Cellswitch Infinity | Cellswitch Nano | Cellswitch Nano Plus | Wireless Intercom range

• An activated Vodacom sim is included when you buy an Accentronix device.
• A subscription that includes all sim data and premium features is included for the first year when you buy a device – Do NOT load airtime or data as this is managed by Accentronix.
• EXCEPT for the Intercom Infinity users needs to regularly load normal airtime on the sim to make outgoing calls.
• The subscription needs to be renewed after one year at R460 + R3 per user per year (25c per user per month). All prices excludes VAT.
• PLEASE NOTE that the user count is determined and charged only on the Master Device. Only the base subscription needs to be paid on Slave devices.
• No activation or registration fees. Simply install the device and start using it.
• The subscription includes the sim, data connection, unlimited push notifications, 30 backup sms's per month, unlimited updates, all premium features, the use of the app, security upgrades, and premium support.
• Welcome sms's to new users is also included with the subscription.
• Our system will notify you well in advance to renew the subscription.
• After 11 months, our system will automatically generate an invoice which will be emailed to the administrative account holder.
• Simply make the payment with the invoice number as a reference and the subscription will be automatically renewed.
• Access control, Electric Fence and alarm notifications will only work on an active subscription.
• Visitor Exit One-Time-Pin messages generated by our Intercom Systems are sent free of charge to users with the Accentronix app installed but is charged at normal SMS bundle rates if a user does not have the app installed. These SMS credits are purchased on the platform.
• SMS credits can be purchased on our platform if you need to increase the limit of 30 backup sms's per month or use the Visitor Exit One-Time-Pin feature.

 

Important

• If we do not get any definite answer back over email or WhatsApp after sending out notifications to the primary contacts about the subscription expiry status, we will try our best to get in contact with any person linked to the device. This is to ensure that people using the device will understand the security risks involved when a device suddenly stops working due to the subscription being expired.
• Devices not on subscription will not be able to have any changes made to them. Alerts and access control will also not work.

 

Device Ownership policy

• We automatically assume that a device is the property of the body corporate/hoa/person on whose physical property the device was installed after 3 months from the date on which the device was registered on our system for the first time. This means that we will change the admin/login rights of a device to this body corporate/hoa/person if we receive a formal request on letterhead from them.
• This allows 3 months for any ownership disputes between parties to be resolved.

 

Liability Disclaimer

• We do regular off-site database backups and will do our utmost best to keep the service secure and online indefinitely. We protect all personal information vigilantly. We do not however guarantee the availability of this service due to any reason whatsoever or the accuracy of any of the data stored in the database or contained in the email reports. It is your own responsibility to keep backups of all your data and manage your intercom device type airtime. If the internet is down for any duration or if there is a connection problem and the device cannot communicate with the server, the device will still function iva BlueTooth. If an Intercom runs out of airtime, you will still be able to log onto the portal and view the data. You will however not be able to update the device with any new information. In this case, simply load airtime on the Intercom and click on the 'update' button again. Kindly be advised that devices with expired subscriptions exceeding two months will no longer be able to establish a connection with the system and will cease to function entirely.

 

Hardware and Software Product Use Disclaimer

By purchasing and/or using any hardware or software products ("Products") provided by Accentronix ("The Company"), you signify your agreement to the following terms and conditions.

The Products provided by The Company are provided "as is" without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. While we strive to provide high-quality Products, we do not guarantee that our Products will be free from defects or errors.

Accentronix, its officers, directors, employees, affiliates, and agents, disclaim all liability for any loss, damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever that may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the Products.

The Company is not responsible for any problems or technical malfunction of any hardware or software due to technical issues or defects in the Products. Furthermore, Accentronix is not liable for any damage to your hardware or software system or loss of data that results from the use of our Products.

By using our Products, you assume full responsibility for any loss that results from the use or inability to use our Products. You agree to indemnify and hold harmless Accentronix against any and all claims, suits, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) that Accentronix may incur arising out of or in connection with your use of the Products.

Please also remember to always make a backup of your data before installing any new software or using any new hardware products.

Changes to this policy

We update this policy from time to time. Any changes we may make will be posted on this page and, where appropriate, notified to you in the appropriate manner. Last update: 16/03/2026

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If you have a concern, complaint or question, please contact us at [email protected].