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Step 2 Terms of Service – Subscriptions

TERMS OF SERVICE

Annual Subscription (Free for the first year).

Subscription terms for Residential use

Access Control for less than 10 users. Excludes Electric Fence Applications.

Intercom Nano 2-Button:

  • An activated Vodacom or MTN sim is included when you buy this type of device.
  • There are no monthly or annual subscription fees if a device has less than 10 users registered onto it.
  • The owner regularly needs to load normal airtime onto sim 1 for outgoing calls. Do NOT load data as this will de-activate the out-of-bundle data connectivity that will cause the device to seize to function when the data bundle expires.
  • Premium features like the use of remotes and the app are free of charge.

Cellswitch Nano:

  • An activated Vodacom or MTN sim is included when you buy this type of device.
  • A subscription that includes all sim data and premium features are included for the first year when you buy this device – DO NOT load airtime or data as this will de-activate the out-of-bundle data connectivity that will cause the device to seize to function when the data bundle expires.
  • The subscription needs to be renewed after one year at R99 excl vat.
  • The subscription includes the sim, data connection, use of remotes, tags, access control features, notifications and the use of the app.

 

Subscription terms for Security Estate and Electric Fence use

Access Control for more than 10 users. Includes Electric Fence and Linked Applications.

Cellswitch Infinity | Cellswitch Nano | Intercom Infinity range

  • An activated Vodacom and MTN sim are included when you buy this type of device.
  • A subscription that includes all sim data and premium features are included for the first year when you buy a device – DO NOT load airtime or data onto the sim cards EXCEPT for the Intercom Infinity which the user needs to regularly load normal airtime on sim 1 to make outgoing calls. Do NOT load data as this will de-activate the out-of-bundle data connectivity that will cause the device to seize to function when the data bundle expires.
  • The subscription needs to be renewed after one year at R365 excl vat.
  • No activation or registration fees. Simply install the device and start using it.
  • The subscription includes: the sim, data connection, unlimited push notifications, 30 backup sms’s per month, unlimited updates, all premium features, the use of the app, security upgrades and premium support.
  • Welcome sms’s to new users are also included with the subscription.
  • After 1 year you will have the option to renew the subscription for R365 excl vat.
  • Our system will notify you well in advance to renew the subscription.
  • After 11 months, our system will automatically generate an invoice of R365 excl vat which will be emailed to the administrative account holder.
  • Simply make the payment with the invoice number as reference and the subscription will be automatically renewed.
  • The E.T. NICE Accentronix remotes, Tags and the App can only be used on an active subscription.
  • Electric Fence and alarm notifications will only work on an active subscription.
  • Visitor Exit One-Time-Pin messages are sent free of charge to users with the app installed, but is charged at 20c per normal sms if a user does not have the app installed. These sms credits are purchased on the platform.
  • SMS credits can be purchased on our platform if you need to increase the limit of 30 backup sms’s per month or use the Visitor Exit One-Time-Pin feature.

 

Important

  • If we do not get any definite answer back over email or whatsapp after sending out notifications to the primary contacts about the subscription expiry status, we will try our best to get in contact with any person linked to the device. This is to ensure that people using the device will understand the security risks involved when a device suddenly stops to work.
  • Devices not on subscription will not be able to have any changed made to them. Alerts will also not work.
  • If you wish to have an older device linked to the annual subscription, please email [email protected] and we will send you an invoice for R365 excl vat after which you will enjoy all the features of Option 1.

 

Device Ownership policy

  • We automatically assume that a device is the property of the body corporate/hoa/person on whose physical property the device was installed after 3 months from the date of which the device was registered on our system for the first time. This means that we will change the admin/login rights of a device to this body corporate/hoa/person if we receive a formal request on a letterhead from them.
  • This allows 3 months for any ownership disputes between parties to be resolved.

 

Liability Disclaimer

  • We do regular off-site database backups and will do our utmost best to keep the service secure and online indefinitely. We protect all personal information vigilantly. We do not however guarantee the availability of this service due to any reason whatsoever or the accuracy of any of the data stored in the database or contained in the email reports. It is your own responsibility to keep backups of all your data and manage your airtime. If the internet is down for any duration or if there is a connection problem and the device can not communicate with the server, the device will still function 100%. If the device runs out of airtime, you will still be able to log onto the portal and view the data. You will however not be able to update the device with any new information. In this case simply load airtime on the device and click on the ‘update’ button again. This terms may be updated at any time.

 

Changes to this policy

We may update this policy from time to time. Any changes we may make will be posted on this page and, where appropriate, notified to you in the appropriate manner. Last update: 15/06/2021

Please read our Privacy Policy for more info.

If you have a concern, complaint or question, please contact us at [email protected].

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